Terms and Conditions

These terms apply when you book with us, leave a vehicle or goods with us, or ask us to carry goods. How we use your details is explained in our privacy policy.

1. Who we are

H. Gittins Transport is the trading name of:

• H. Gittins Transport Ltd
• 27 Aston Rd, Aston Fields Industrial Estate, Bromsgrove, B60 3EX
• Registered office: 27 Aston Road, Aston Fields Industrial Estate, Bromsgrove, Worcs, B60 3EX
• Registered in England and Wales, company number 04640614
• Email: [email protected]
• Phone: 01527 870400

2. Bookings

Bookings are subject to availability and acceptance, and we may decline any booking or enquiry. We may need to move or cancel an appointment, for example because of staff absence, parts delays or workshop demand. If we cancel, anything you’ve paid for that booking will be refunded.

Any completion, collection or delivery time we give is an estimate. Work can take longer than expected, for example if parts are delayed or further faults are found.

By booking or leaving a vehicle with us, you confirm you own it, operate it or have the owner’s permission to have the work done, and you agree to pay for it.

3. Changing or cancelling a booking

You can change or cancel your booking using the link in your confirmation email, or by contacting us.

If you book online or by phone as a private customer, you have a legal right to cancel within 14 days of booking and get a full refund, unless the work has already been done. If you ask us to carry out the work within those 14 days and then cancel, you pay only for work already done.

Otherwise, cancellations made within 2 working days of your appointment, or missed appointments, may not be refunded, because we hold the time for you and usually can’t fill it at short notice. We’ll only keep enough to cover our reasonable loss.

Refunds that are due are made the same way you paid, where possible.

4. Prices, estimates and quotes

Prices are in pounds. Prices for private customers include VAT where it applies and any charges you have to pay. Prices quoted to business customers may exclude VAT, which is added where it applies. Prices on our website are a guide and are confirmed when you book or when we inspect the vehicle.

An estimate is a guide to the likely cost, and the final price may differ. A quote is a price for the work described. It may change if the work turns out to be different from what was quoted.

We may ask for a deposit for parts we order specially for you. If you cancel, we may keep the reasonable cost of any of those parts we can’t return.

5. Extra work

If further parts or work are needed, we’ll contact you before carrying it out. Work you haven’t agreed to won’t be charged for.

Diagnostic and inspection time may be chargeable whether or not you go ahead with the repair. We’ll tell you before we start. If you decline recommended work, you’re responsible for any consequences of not having it done.

6. Parts

We may use genuine, original-equipment or aftermarket parts, depending on availability and price. Parts we replace may be disposed of unless you ask to keep them before the work starts. Some parts are returned to the supplier as exchange units.

We may fit parts you supply at our discretion. We can’t offer any guarantee on customer-supplied parts, and labour to refit or replace them is chargeable. This doesn’t affect our responsibility to fit them with reasonable care and skill.

On older or corroded vehicles, some parts (such as bolts, pipes, fixings and wheel studs) may seize or break when they’re worked on. Where this happens without fault on our part, replacing them is chargeable. We’ll contact you before doing any extra work this causes.

Any guarantee on parts or labour is as confirmed on your invoice, and parts are covered by their manufacturer’s warranty terms.

7. Electronics and warning lights

Work may involve resetting warning lights or fault codes, disconnecting the batteries or updating software. This can clear saved settings. We’re not responsible for existing faults that show up afterwards.

We may decline work on the high-voltage systems of hybrid and electric vehicles.

8. MOT and annual tests

MOT and annual tests are carried out to the rules set by the DVSA. The result depends on the vehicle’s condition at the time of the test, so a pass can’t be guaranteed.

Retest fees and conditions vary depending on the reason for failure and when the vehicle is brought back. We’ll explain any retest charges when we give you your result.

9. Your vehicle while it’s with us

We take reasonable care of your vehicle while it’s with us. We aren’t responsible for loss or damage we didn’t cause through negligence or a breach of these terms. Please keep your vehicle insured.

We may photograph your vehicle when it arrives. Please point out any existing damage, and remove valuables, dashcams and other belongings. We may need to move or disconnect them to do the work.

We may need to drive your vehicle on the road to find a fault or check a repair, and you agree to us doing so. If you ask us to collect or deliver your vehicle, you also allow us to drive it for that.

If you drop off or collect outside our opening hours, or we agree to leave your vehicle somewhere for you, it’s your responsibility while it isn’t in our care.

10. Paying and collecting

Unless we’ve agreed otherwise, payment is due when you collect the vehicle, and we may keep the vehicle until the bill is paid.

We may release the vehicle to anyone who presents the keys or your booking details, unless you tell us otherwise. We may ask for ID.

Vehicles not collected within a reasonable time after we’ve told you they’re ready may be subject to storage charges. Vehicles left for a long period may be disposed of in line with the Torts (Interference with Goods) Act 1977, after written notice.

11. Road haulage

Goods we carry are carried under our conditions of carriage, which we’ll give you with your quote or on request. They set out our responsibility for goods in transit, including limits on it. Where they differ from these terms on the carriage of goods, the conditions of carriage apply.

Please describe your goods accurately, and make sure they’re properly packed, labelled, secured and accompanied by any paperwork they need. Tell us in writing before we collect if anything is dangerous, fragile, unusually valuable or needs special handling. We may refuse goods we can’t carry safely or lawfully.

Please insure your goods for their full value. Collection and delivery times are estimates. Waiting time, and extra costs caused by delays at a collection or delivery point that aren’t our fault, may be charged.

Please check goods on delivery, note any damage or shortage on the delivery paperwork, and tell us in writing as soon as possible. We may keep goods until charges owed for carrying or storing them have been paid.

12. Parking and storage

Parking and storage space is provided subject to availability and to any site rules we give you. It gives you permission to use space on our site, not a tenancy, and we may ask you to use a different space on site.

Please keep your vehicles and goods insured while they’re with us. We aren’t responsible for loss, theft or damage we didn’t cause through negligence or a breach of these terms. You’re responsible for any damage, spills or leaks your vehicles or goods cause.

Don’t park or store anything dangerous, hazardous or unlawful without our written agreement. We release vehicles and goods only to you or people you’ve authorised, and we may ask for ID.

Charges are payable as agreed. If they aren’t paid, we may refuse removal until they are, and vehicles or goods left unpaid for a long period may be disposed of in line with the Torts (Interference with Goods) Act 1977, after written notice. Either of us can end the arrangement with reasonable notice.

13. Our work and your rights

We carry out work with reasonable care and skill. If you’re not happy with something, please let us know as soon as possible and bring the vehicle back to us, so we have the chance to put it right before anyone else works on it.

If we break these terms or are negligent, we’re responsible for loss or damage you suffer that was a foreseeable result. We’re not responsible for existing faults or wear that weren’t part of the work you asked for, or for problems caused by work done elsewhere. For private customers, we’re not responsible for loss of business or profit.

We don’t exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to. Nothing in these terms affects your statutory rights.

14. Business customers

If you’re a business customer, our total liability to you is limited to the price of the work or service concerned, and we’re not liable for loss of profit, business, contracts, downtime, hire or replacement vehicle costs. Business customers with an account pay on the terms agreed with us. If you pay late, we may claim interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998.

15. Complaints

If you’re unhappy with anything, please contact us at [email protected] or on 01527 870400 and we’ll look into it.

16. Our staff

We may stop work or refuse service if our staff are treated abusively. You’ll pay only for work already done.

17. Events outside our control

We’re not responsible for delays or failures caused by events outside our reasonable control, such as severe weather, road closures, traffic, power or system failures, strikes or illness. If this happens, we’ll let you know and try to limit the delay. If it goes on for a long time, you can cancel and get back what you’ve paid for work not done.

18. Using our website

Please use our website lawfully. Don’t try to get into our systems without permission, interfere with how the site works, or copy it using automated tools. We try to keep the information on it accurate and up to date, but prices and availability are confirmed when you book.

The content of this website, including text, images and logos, belongs to us or our licensors and may not be copied without permission. We’re not responsible for the content of other websites we link to.

19. The law that applies

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in your local courts.

20. Changes to these terms

We may update these terms from time to time. The version on this page when you book is the one that applies to that booking.

If any part of these terms is found to be unenforceable, the rest still applies.

H. Gittins Transport Ltd. Last updated 28 September 2026.